Until recently, TFE Hotels, which had earned a reputation as a “developer’s hotelier”, had two revenue team members loading rates for its 60-strong portfolio. However, Edutel has reduced some of their workload by removing some of the complexity.
Edutel enables hotel groups and chains to load, manage and distribute their rates centrally.
Amanda Houlihan, Revenue Manager NT, QLD, SA, TAS, VIC, WA and NZ at TFE Hotels, acknowledges how time-consuming the task of loading rates can be and says being able to do it all in one go will make a huge difference to all the hotels in the portfolio.
She calculates the savings in days.
It used to take my team a good week to load everything they needed to run a company-wide promotion. Edutel has saved us around two days at a time. We usually do three to four campaigns a year that are network-wide, but now we do things a little differently and do more. So, right now, Edutel saves my team about 16 days of work each year, which is incredible.
Automation is a winner
Amanda feels that Edutel’s technology overall allows TFE Hotels’ revenue team to have more control over their time, which is a huge benefit for the hotel group.
Edutel gives us the ability to do things ourselves. This is especially important during periods when people are not available and you need to get things done quickly.”