What is an Online Hotel Booking Engine? An online hotel booking engine is a system used on hotel websites to capture and process direct online bookings. It is a key tool for commission-free bookings that allows you to optimize your property sales strategy and maximize profits. While online travel agencies (OTAs) can introduce your hotel to a larger audience, their heavy commission fees and discounts can reduce your revenue. A booking engine is a way for your hotel to balance its distribution strategy, reduce OTA dominance, and manage its sales independently. This article will explore booking engines in the hospitality industry, how they work, how to use them to your advantage, and everything else you need to know. The Importance of a Booking Engine for Your Hotel Having a booking engine in your hotel is important because it allows guests to book rooms online easily and confidently. It is something that modern travelers appreciate and expect. This service will increase customer satisfaction and loyalty. Reasons why a reservation engine is important
- Guest convenience: Travelers can easily check room availability and prices without having to talk to you.
- Guest trust in online booking: The reservation engine can securely accept credit card payments and store guest information securely.
- Faster guest bookings: Online bookings end the long phone calls or emails. Instant booking voucher issuance and direct and immediate access increase the speed of service to customers.
- Direct Booking Rewards: Guests often look for additional benefits when booking directly. You can set cancellation policies for reservations booked this way that benefit guests (no cancellation penalties)
- Be more professional: Not being able to book online may give guests the impression that you are not well organized.
- Foreign hotel sales
Using the reservation engine, you can activate the PayPal payment gateway on your hotel site and provide convenience for foreign tourists to receive services. This is an advantage
Owning the relationship with guests With direct booking, you can offer personalized service and turn them into returning guests. In this way, you improve the profitability of each guest and increase satisfaction. The need for hotel website integration with the booking engine Effective communication and collaboration between the systems used in your hotel is always important. Your website and the booking engine are the most important components of this system. Optimize for potential guests
- The online booking engine should be synchronized with your website.
- Your website should have a “Book Now” button.
- The website experience and booking engine should be seamless and efficient.
- Quality design on the website and the booking engine must be in harmony.
- Your website must be secure (HTTPS with an up-to-date SSL certificate).
- The reservation engine should be consistent with the hotel’s branding.
Benefits of integrating your website and booking engine
- Providing a booking experience similar to OTAs
- Reduce user friction with a mobile-friendly platform
- Fast and efficient experience for guests
- Easier management of rates and reservations
- More success in search engine optimization (SEO)
- More traffic flow to the booking engine via the website
- Increasing customer satisfaction and loyalty
How an Online Booking Engine Works An online booking engine works by integrating with your hotel website and processes secure online bookings. The data is then transferred to your hotel management software so you can access and manage reservations. The booking engine displays your rates and availability in real time and allows guests to select their dates and finalize their booking. Other features may include sending automatic booking confirmation emails. Channel Manager Integration The booking engine can be connected to an online sales channel management platform (Channel Manager) to be managed in the same way as OTAs. This gives you access to robust performance reports that allow you to compare the number of direct bookings with intermediary bookings. Key Benefits of Booking Engine Software
- Increase conversion rates: with a simple booking experience for guests
- Save time: with quick and easy setup
- Eliminate manual data entry: by connecting to hotel software
- Increase market share: by activating more sales channels
- Better Decision Making: Using Data
- Advantage over competitors: who do not have a booking engine
List of advantages of the booking engine
- Improve business efficiency
- Simplifying the administrative process
- Collect valuable guest data
- Improve the guest experience at your property
- Instant booking capability via the hotel website
- Reducing dependence on OTAs
- Easy credit card acceptance and payment processing
- Control the guest experience throughout the customer journey
- Ability for guests to pay in their preferred language and currency
- Creating flexibility in the type of advertising offered
- Receive guest reviews without intermediaries
Essential features of an online booking engine
- Image Gallery
- Attractive banner images
- Connecting to social networks
- Optimize room arrangement
- Smart Booking Summary
- Integration with Google Analytics
- Promotional codes
- Multilingual support
- Multi-currency capability
- Additives and additions
- Hiding inaccessible rooms
- Quick and simple booking process
- Mobile compatibility
Hotel Booking Engine Providers Siteminder is known as the best hotel e-commerce platform and offers an engine that gives medium to large hotels everything they need for direct bookings without commission. For smaller properties, Little Hotelier is a great option that provides a booking engine and an all-in-one solution. Implementing a Hotel Website Booking Engine Implementing a hotel website booking engine should be simple. Most providers can seamlessly integrate with your existing website. If you don’t have a website yet, Siteminder offers a website builder that makes it easy to create one. Using a Facebook Hotel Booking Engine Your booking engine provider should be able to connect your engine to your Facebook page. You can create a call to action on your business page that links directly to your booking page, so you’ll get direct bookings without guests having to go to your website. Increase your direct bookings and revenue using Siteminder’s booking engine, and reach new levels of conversion by connecting with new travelers.