Introduction
The Video That Shocked the Internet
In June 2025, a video about a robotic hotel in Japan went viral on TikTok. An Argentine tourist spoke with disbelief about staying at a hotel with no human staff, where all services were provided by robots.
Robot Receptionists in Tokyo
This tourist stayed at one of the branches of the robotic Henn na Hotel in Tokyo. The name of this hotel chain means “strange.” In these hotels, humanoid robots or even mechanical dinosaurs in formal attire are responsible for greeting guests and handling check-in.
A Sci-Fi Style Fear
In the video, one of the robots says in a dry voice, “Your check-in process is complete. Have a pleasant stay,” and then bows. The shocked tourist responds, “You’re scaring me, please don’t look at me!” To many, the scene resembled a sci-fi movie like *Blade Runner*.
Robotic Hotel: Innovation or Excess?
The aim of this hotel chain from the beginning was to provide modern and efficient services. Their first robotic hotel opened in Nagasaki, and they now have over 20 branches. In addition to robots, they use technologies such as interactive holograms and mobile robots like RoBoHoN.
When Robots Fail
Despite the initial appeal, the performance of many robots was unsatisfactory. Guests were confused or didn’t receive proper responses. As a result, more than half of the 240 robots were removed, and human staff returned to the hotels.
User Reactions: From Jokes to Warnings
Social media users have compared the experience to shows like *Black Mirror*. One wrote, “Did we study for this future?” Another said, “Robots are fine, but nothing beats a human!” These reactions show that robotic hotels have yet to fully replace the human experience.
Is Technology Enough?
Successful hospitality doesn’t rely on technology alone. Human connection, a genuine smile, and behavioral flexibility still matter greatly to guests. Even in a robotic hotel, if technology isn’t combined with the human experience, guest satisfaction declines.
Adotel’s Perspective
Balancing Artificial Intelligence and Human Service
At Adotel, we believe that technology in hospitality should complement humans, not replace them. Tools like channel managers, booking engines, and analytics dashboards are designed to empower your team — not eliminate them. A robotic hotel, when combined with a human-centered approach, will have a much more successful future.
